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Thread: Baggage allowance for One World Sapphire
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Old Feb 29, 2024 | 7:44 pm
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cxauhk
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Join Date: Dec 2012
Location: Hong Kong
Programs: CX DM, BR SL
Posts: 97
Baggage allowance for One World Sapphire
The ticket I bought states I can take 3 pieces of check-in luggage not including frequent flyer benefits.

As a OneWorld Sapphire (Cathay) I was expecting to be able to take 4 pieces of luggage with the “free additional luggage” allowance offered to Sapphires.

I was denied this additional allowance and had to pay excess baggage fees. Even showing the “manager” the OneWorld website that says I should be able to take an additional bag was to no avail, as they said the maximum number of luggage I could check in was 3.

So I’m a bit confused. I don’t fly JAL a lot, but with other OneWorld carriers I have flow with, I have always been able to use the additional baggage allowance without issue. Does anyone has similar experience?
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