Originally Posted by
timlewis808
While I suspect my passport chip has just gone, it's worthwhile trying the e-Gates as even though it may well be a waste of time, the queue for the passport person at the e-gates section is way way shorter than just using the other lane (at least at Heathrow T5 anyway). And if the gates do start suddenly working again - happy days!
If you have a UK passport then you can use any part of Immigration, whichever is shorter.