I had a lot of nerves before staying here based on relatively poor reviews during renovations and when the property was previously a Renaissance. Regardless, my fears were relatively unfounded. This is a solid US hotel that meets brand standards, IMO - here are my impressions:
- Property appeared mostly sold out online - regardless, had seen an upgrade to Park View King before arrival - upon arrival, the agent told me he had a really good room with two beds, but then after a bunch of phone calls and typing, told me that I should take a 10th floor City View King instead - there weren’t any actual upgrades online, so no issue there
- I have never seen a busier hotel lobby - massive convention, but not really any lines at front desk
- Room is kind of dimly lit but is updated with Westin styling - in contrast to Westin Georgetown, lack of carpeting here makes the room feel a tad cold
- Bed was great - plush mattress, plush pillows, plush covers
- Lounger was comfortable
- Internet TV OS present
- View of Conrad and parking lot not super inspiring, but that’s DC
- Delivered large cheese plate as welcome gift - some tasty cheeses
- Offered late checkout - no issue with 3 PM
- Housekeeping refresh performed proactively
- As mentioned a post above, breakfast is scrambled eggs on toast entree + free coffee and juice or $17 off entree + free coffee and juice - the destination fee also has a $30 F&B daily credit that I ended up underutilizing as the restaurant staff wiped my breakfast check by ringing me up for 2 (I ordered two entrees - $14 breakfast sandwich and $18 pancakes - each morning) - but destination fee credit did wipe the tips each morning - I thought the food was quite tasty and good quality
- Potential issue with mosquitos in my room or outside - ended up with disparate single bites on random sides of my body (it wasn’t other types of pests based on bite pattern) - I think I shouldn’t have left the cheese plate out - not necessarily blaming the hotel as I never caught one but felt like I kept seeing something fly out of the corner of my eye
- No smell issue as reported upthread - room smelled fine
I wouldn’t have an issue returning.
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