Originally Posted by
sw1x
They took ages to introduce a (arguably flawed) new business product and in turn reduced spares for the current one. Again - they hold passengers hostage to an operationally substandard practice due to their own shortcomings and mismanagement.
Yes, this excuse is particularly thin gruel. “Sorry, we thought we could get away with saving a few € even though not a single one of our planes is flying with the new seat.”