FlyerTalk Forums - View Single Post - AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Old Feb 29, 2024 | 10:11 am
  #1940  
painintheuk
500k
60 Nights
50 Countries Visited
20 Years on Site
 
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,810
I got a change notification (well not really - I just noticed it in the app). I was waitlisted on both of the outbound and return segments. I confirmed the choices and now it looks like I'm in J for 1 segment on each flight.

I thought that I'd try on the computer to pick seats, but can't even bring up the booking. When I try to click on my booking out of the scrollable list, I get a weird JSON page with no data. When I enter the booking code a different trip (my next trip) shows up and I get "We are temporarily unable to process your request. Please try again later. (err-7)"

Update: In the app (and clicking on choose seats in the confirmation email) I can choose my seats, but I still have all my seats in Y and can't choose J seats. When I click on eupgrades in the confirmation email, it gives me a link to get a refund for the remaining value of the booking. When I try cowtool, I get "An error occurred. Check your input and try again." This can't be good! I'll give it a day or two to hopefully clear up (trip is in April), but I expect that I'll have to call in .

Interestingly on the top of that page this is in the top left corner: Yes, I did check that I'm on aircanada.com.

Last edited by painintheuk; Feb 29, 2024 at 11:03 am Reason: Update
painintheuk is online now