FlyerTalk Forums - View Single Post - A350/B789 Allegris Cabin Destinations

Feb 29, 2024 | 10:00 am

#13

burg_rtw

Join Date: Oct 2010

Location: GRU

Programs: UA GS; AF Ulti C2000; LH SEN; AA Plat Pro

Posts: 441

Quote:

Originally Posted by Fennario

And the reason is...what?

This:

”In addition to unconditional safety, we strive to give you a feeling of well-being on every journey. But these high standards of comfort are challenging to maintain in everyday life: seats, screens and other components are susceptible to defects due to intensive use. Repairing them quickly is often more difficult than expected.

Short ground times of just a few hours in our regular flight operations rarely provide the opportunity to carry out immediate repairs. Fixing minor defects on-the-spot could in any case lead to delays or even cancellation of the flight. We want to minimize such effects for you as much as possible.

We are also affected by shortage of materials: last year, for example, there were many defective seat cushions. First, the introduction of the new generation of seats was delayed due to supply-chain disruptions. Then, we ran low on spare parts for the current seat cushions because we had already reduced their production. This resulted in a noticeable bottleneck, but we have since invested millions to proactively replace all seat cushions. However, we were also experiencing staff shortages, which affected our operational processes repeatedly.

With Smart Repair, our intelligent repair approach for cabin surfaces, we can rectify minor defects despite short ground times. We have also increased our cabin budget by 10 million euros to a total of around 90 million euros. This will enable us to build up our own material stocks and counteract disrupted supply chains. And with 200 additional employees, we can meet the requirements of our growing fleet better.”

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