Meliá hotels and its management is getting worse each month. I have been a Platinum member since 2012, so two years ago I already qualified fot Lifetime Platinum, which Meliá ignored until today. First they said I would get it in 2023, then they corrected themselves saying that the Covid year (in which one additional year was granted) didn't count towards the Lifetime, and last year they said I haven't complied with all requirments and that I will not be granted a Lifetime as did not stay 500+ nights in Meliá hotels. This rule was added last year, as before that it was OR points OR 500 nights + 10 consecutive years. Apparently it is now AND.
So here I am in my 13th Platinum year and I cannot contact anyone but reservation in order to deal with it. In 33 days my actual status will expire but it seems Meliá will not adjust the valid date.
I think that the best thing would be go to court, but before that I would like to ask if anyone had lived any similar?
I contaacted Meliá many times, and although they confirmed by email that I will become LT in 2023, nothing happened. The other claims remain unanswered and nobody is responsible.
Is this really happening?