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Thread: Did the Marriott website have a refresh with different display and losing a function.
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Old Feb 28, 2024 | 11:41 pm
  #12  
KRSW
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Originally Posted by flyerUSA
How can they get points & stay history so wrong? Like, this is 50% of the reason for this website to exist. It's such a massive failure of a core function! Ugh.
How can the world's largest hotel chain get so many things wrong (not just a website)? Marketing.

The C-levels are letting the marketing department drive the ship. Like many marketing departments, you've got a bunch of people with no business experience and don't actually understand the industry nor their customers.
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