Originally Posted by
TalkingPoint
Just because these seats don't show up in the online search engine doesn't mean that they are not bookable by AA/AS. These programs have had a long history of that. When QF had their massive award drop last feb, none was visible on AS or AA. But based on personal experience and the dozens of datapoints that existed online, I believe all of the space was still bookable by AS/AA. I have made multiple CX J/F bookings this year using AS miles.
Just tried the customer service line to book a long haul J which is available on QF/QR/AY, no luck. Agent could see only Y just like I did on the website.
I think I see it in the CX booking thread from AA forum that it's a POS issue, and it's bookable if calling customer service outside US. However for AS I think there is no oversea customer service center? All phone numbers listed on the website are just toll-free US numbers. Did you book it through US customer service number?