Join Date: Dec 2007
Location: London
Programs: BAEC, QRPC, Amex MR, World of Hyatt, IHG one rewards, Hilton Honors, Marriott Bonvoy, etc…
Posts: 889
Just to be clear, what you have been offered on the phone is not a BAH but Avios Hotels. You can find the link on the BAEC Rewards App and/or BA Shopping Portal (rewards.ba.com - you need to be logged in).
I recently booked directly (not on the phone) and the Avios posted quite quickly after the stay. I also found that although the price was the same as shown on Expedia for a basic room, I actually got the confirmation for a room three levels up against the Expedia’s price points.