Originally Posted by
Chamor
I want to use a (substantial) future flight credit toward the purchase of a ticket from UA, on AC metal. UA is telling my travel agent that in order to use the FFC, I need to book a higher fare class than I want. I thought a future flight credit could be used toward the purchase of any published UA fare. Am I wrong about that? (The travel agent is trying to sort that out with their contacts at UA, but just wondering what your experience/knowledge is). Thanks.
This may be a fare rule issue. TA purchased tickets may not be eligible for residual FFCs, that is, the amount not used for the new purchase is forfeited. UA waivers these fare rules for tickets purchased directly with UA but not for TA purchased tickets.
Where did travel start for this ticket, for tickets still with change fees, you get into another series of issues.