N O T A B L E Q U O T E S

This TalkMail feature is fairly self-explanatory. We select funny, insightful, particularly informative or interesting posts (or parts of posts) and reprint them here, providing whatever context necessary.

Traveller, responding to the latest "I've been wronged, am I due compensation?" musing, has this to say:

"Every time something bad happens to us flying we expect compensation. Every little thing, every big thing.... No wonder airlines are in the shape they are in. If you look at the threads on these pages, so many travelers are seeking help in asking the airlines for compensation. Where will it all end? I am so glad I'm not in the airline industry."

Any suggestions on what to do to have questions answered? Delta had called us after we left for the airport on 12/25 and left a message telling us that they regretted to tell us our flight had been cancelled and that we had been rescheduled on a flight for 12/27. The flight was not cancelled at all and we got to PBI as planned. The more we thought about this the more questions we had. I should probably add that the tickets were in first class using points. Jim is Gold and I am Silver. I called and spoke to someone on the medallion line but they had no answer. We then emailed CS after we returned home on 1/1/05 and asked for a reply but have yet to receive one. With all of the travel confusion over the holidays, we are sure that they were trying to pull a fast one on us to make room for overbookings earlier. had we heard the message we likely would have missed two days of our vacation! It's pretty frustrating that not only did this happen but also that we apparently are not worthy of a response. Any suggestions how to proceed or who to contact? Thanks!