Originally Posted by
TGarza
The adjustment amount is greater than the phone CSR can approve. It has to be submitted for approval.
Yet no special approval was needed for an $8,000 overcharge.
Uh huh.
I see how this works.
This is a version of the old “The person in charge of that isn’t here today. Can you come back tomorrow?” (Answer is always “No” even if I can.)
I’m waiting for the day when I’ll hear, “There’s only one person with the authority to make an adjustment like that, and he’s dead.”