Originally Posted by
GaJaDreams
Did you have to book a Ceiba Club Room to get those? At the moment they don't even want to sell (!) me the toys - just if I pay the Ceiba Lounge upgrade.....
Can't speak for others but i did not pay for a stuffed toy in Tulum, nor did we book a Ceiba club room when we stayed. This is disappointing to hear they are giving you a hard time.