Originally Posted by rignall
To make matters worse the hotel employees generally don’t have a clue about this and it can take hours to know if the problem is real.
Thanks,
The hotel employees don't have a clue because in a lot of cases the people who install the HSIA explain nothing to the staff before they leave.
At my brother's RI it was two spanish guys that worked six twenty hour days to do the installation and one of the guys spoke no English and the other guy spoke English but it was so heavily accented that you could not understand it.
Before they left they handed my brother, the GM, a packet of HSIA info that offered no tech support options for the hotel employees other than to just have everyone call GoldenTree's 800# for everything.
So the staff will most likely know nothing because they are taught nothing.