Originally Posted by
matt21
I've mentally prepared myself to be calm, polite and repeat "We're just following the procedure we were given from customer service who booked the ticket for us." I think it's luck of the draw, be prepared to get someone who doesn't know or is having a bad day every once in a while.
Calm and polite, yes. But I've found insisting on what some other agent told you - online or by phone - seldom effective.
No more than reciting the Fourth Amendment to the cop ripping through your back seat. Both count on exigent circumstance cover. And imperfect recall.
Your redemption will come in due time.