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Old Feb 24, 2024 | 10:49 pm
  #155  
edmm
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Originally Posted by Thai-Kiwi
For those interested, here is the recent (22 Feb) Investor Presentation: https://p-airnz.com/cms/assets/PDFs/...esentation.pdf

I do remain sceptical of the call centre metrics. Five minutes average wait time? really? I wonder what the underlying measurement criteria are? (time to answer? time with CSR?)


40 minutes early last week, not at a busy day or time. That was until I was speaking to a CSR.
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