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Old Feb 24, 2024 | 9:14 pm
  #154  
Thai-Kiwi
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For those interested, here is the recent (22 Feb) Investor Presentation: https://p-airnz.com/cms/assets/PDFs/...esentation.pdf

I do remain sceptical of the call centre metrics. Five minutes average wait time? really? I wonder what the underlying measurement criteria are? (time to answer? time with CSR?)


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