Originally Posted by
yamanote8
.... it looks like the agent just did a flight change as the new res retained the original PNR....
Yes that is the method they are instructed to use
Originally Posted by
yamanote8
....The only difference is it now says "Future flight credit - Please contact Customer Support to book a flight using this credit" instead of "contact the original travel agency" in the search for travel credits tool. Unsure if this means UA has taken it over?....
Appears so
Extending tickets is not UA's preference, especially those book by TA