Originally Posted by callum9999

Does anyone know if they're technically forbidden from telling you this information? Mine hasn't worked a single time, and when I ask why the response ranges from "sorry, I don't know" to an aggressive "go away" (when being given the passport back, I was literally told to "go away" when I simply asked "do you know why this passport never works in the UK when it works fine in other countries?" - a lovely welcome home!).