Re this subject, does anyone have experience with collecting Elite points on codeshare Copa/IB? I recently flew a SJO-PTY in J, been credited the Avios but not the elite points, which I find weird (if not eligible I shouldn't have gotten the Avios either, right?).

Any idea how to claim the points (have already submitted the online form but since the Avios are credited I doubt it will help)? Call center experience so far is among the worst (15min+ wait, no response...).