Originally Posted by
iamikk
Booked directly with AF with the original itinerary osl - cdg - icn - tpe. osl - icn with AF and icn - tpe with china airlines. I had my tickets reinstated in December but somewhat my icn - tpe sector is disappeared after my first cancellation of cdg - icn ( i checked and its highly likely that due to operational reasons) in January 2024. I have e-tickets and active booking in my pocket. At some point my booking is showing a -50 hours of transit time due to no rerouting option available on the app for my ICN - TPE sector. Contacted AF CS once on whatsapp in Jan 2024. They were able to tell the tech issue and refund was the only option available. I ghosted them until on the day of flying. Get denied boarding again at the check in desk. Contacted flyingblue again and refund is again the only option available.
P.S. Just received an notification of my CDG - ICN gate info on the AF app while still sitting at Oslo, with a reminder that don't miss your flight bon voyage. what a joke.
Any help is appreciated
i understand better now. It’s clearly a more complex issue than it appears- by that I mean it was not a straightforward scenario from the long list of multiple scenarios many of us experienced. Yours involves a few added complexities that contributed to this denied boarding clearly.. also I can’t help but notice it is AF and not KLM again… I do find some patterns in those who got an ‘easy’ ride and those encountering issues!
overall, it’s hard to give a quick solution in this specific case but if you did have a valid e ticket and if you were able to manage booking for such a long time up to departure, it does sound like denied boarding- but again your story is quite specific! If Af is refusing to move, then one solution is to buy your own ticket now and then claim back based on the evidence you have and gathered. But again it’s not the best or easiest given circumstances.
others with better knowledge of denied boarding rules might be able to help. And sorry again for you ! Must be very frustrating