Originally Posted by ExpatExp

A colleague with exclusively a US passport recently related that as of last month, the e-gates suddenly no longer work for him (he has tried LHR, LGW, and Eurostar in Paris so far). Still works at e-gates in other countries. No changes to the passport nor any reason to suspect it has been damaged. As above, Border Force staff won't reveal if there is any reason why it's no longer working in the e-gates. He says he suspects it's due to an unusually frequent number of visits to the UK over the last two years, sometimes as much as four times a month (new girlfriend). I wonder if that could be the reason? The visits I mean, not the girlfriend