I think the important thing to consider is whether or not the source of the complaint is within the control of the service provider. Undercooked meal: yes. Barking dog on adjacent property: no.

Aren't consumer transactions essentially a contract where consideration is exchanged for receipt of goods or services? There's usually a reasonable expectation on the part of the consumer, based on experience or representation, on what they're to receive and if the seller is deficient, I think (considering the circumstances) it's within the buyer's right to be heard. I had problems with Nextel back in Aug-Sep where I couldn't access my voicemail nor could anyone leave me a message when I was visiting my folks in CT. In speaking with Nextel customer service, I said "I would like to request a credit for the lack of service for these days" and the response I received was essentially "we don't do that.....only in a case where there's a total loss of service." My position (as I explained to the CSR) was that I entered into a two year service agreement where Nextel was to provide cell service that included certain features (one them being voicemail) in exchange for my payment. I pointed out I was keeping my end of the bargain, I expected Nextel to as well. I wasn't looking for a free month, just an amount to show they were listening (like $3) and I would have been happy. I subsequently spoke with a sympathetic CSR who credited me $10 which made me more than happy.

As a whole, I think FT'ers are a reasonable lot. I highly doubt someone would post here "I told the desk clerk they couldn't charge me for CNN because I'm an American citizen" without getting seriously shamed.