Originally Posted by doorknob60

I just stayed at the HGI SLC Airport. Stay was overall very good, but the F&B Credit situation is screwing with that. When I got the automatic receipt e-mail overnight before checking out, the F&B credit was not applied. No big deal I thought, I'll just address it at check out. So we go eat breakfast that morning, then later check out. I check out in person, specifically asking about F&B credit. The front desk agent says "I'm glad you asked, it looks like the credit wasn't applied. I'll fix that". She told me I was good to go, and I left.

2 minutes later, I get an e-mail, still no F&B credit applied. I should have maybe gone back inside (already at the car), but I figure, she literally told me 3 minutes ago that the credit was taken care of, so I just leave. I wait a couple days for the credit card charge to post to my AMEX, and lo and behold, still no credit (I was charged $40 more than I should have been).

So I call them, explain the situation, was a very friendly and easy call, she says she fixed it and I will get a receipt in my e-mail within 10 minutes, so I hang up. It's been a few hours now with no e-mail, so very suspicious. I'm going to wait a couple days to see if the refund posts to the AMEX (maybe the email just didn't work), but I'll be pretty pissed if it still doesn't come through after being told explicitly two times that they fixed it.

Has me rethinking whether I should just stick to properties like Hampton where breakfast is free with no hassle. I already like to stay at Homewood and Embassy when the price/location makes sense, because I like the suites, so no worries there. But sometimes another property is the best or only option. I had a great experience at the downtown SLC HGI last year, all the credits posted no issues, so I'm still on the fence. I have a road trip planned this summer that will take me to a couple Double Trees and a Hilton, so hopefully that all goes well.