Just ridiculous. Meanwhile, today when I checked my booking on the website, there was no seat assignment displayed, despite the phone rep telling me on Tuesday he had assigned me the (comfort) seat. I called back to have the seat assigned again, and that worked (website showing it confirmed). While I was on the line, I asked about free checked bag, and he told me he does not have information about that and that I should ask AA. Amateur hour. The website is not offering me free bag. The baggage ambiguity is particularly annoying because if you wait to resolve it at the airport and they deny the free bag, as happened to me at GIG, you get charged the more expensive airport rate instead of the cheaper online rate. I argued that I should be at least be offered the online rate, but they said the system wasn’t configured to make that possible.