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Old Feb 22, 2024 | 3:50 am
  #563  
DaveS
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Originally Posted by brownc
If you use an E-gate and it says "Seek Assistance", is there any benefit in trying another gate or is your passport "locked" or some such for a short time such that you actually do need to seek assistance from BF?

I ask as I am in a similar situation to many on here where passport works around the world and including GLA and EDI but has never worked in T5 or T3 at LHR. I have taken to just joining the queue for an agent.
Yes it is worth trying another and no your passport will not be locked by a failure. Sometimes the helpers will send you to the next gate. I have seen one gate fail several people who then get though on the next gate.
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