Originally Posted by Strawlaw

I had a six night stay for three rooms end of last year with a 2,000 bonus point per night rate. The stays and normal points posted as normal but the bonus points never did. Filled out the missing point form and Marriott said the hotel would respond in 5 to 10 BD (or something like that). No word from hotel so I followed up with Marriott. Again told hotel will respond in 5 to 10 BD or something like that. Again no word from the hotel. Other than just wasting time asking Marriott who apparently just forward the request to the hotel to ignore, is there any actual way to get someone to action this? I have my emails with the bookings so there really isn't any doubt that the bonus points are due.