I have to agree with VTFreiherr that people seek compensation for the msot trivial issues. In a way it makes it more difficult for those that have a genuine complaint. Ultimately the only way to genuinely improve service is to vote with our wallets, i.e. use those services that offer good quality and steer clear of those that don't.

The one thing that really bugs me is people that take low cost operators and then expect the same level of service as full-service...kind of makes you wonder about the IQ of some of these people.