At American they've been trained to hawk credit card apps, so basically the same thing as a flight attendant. Remember, your flight attendants are here primarily for your safety and credit rating.

It arguably would be a better visual for UA to find somewhere else for agents doing remote assist to work other than the visible service counters. I notice half the counters at IAD are completely closed off with computers removed and the QR code signs and IAH has turned them into wheelchair corrals.