Originally Posted by
smurphette
Dear LH team
Hoping you can help me out
I have two files open with your customer service team for compensation (one is mine, the other my husbands).
Feedback ID's - [redacted]
We seem to be stuck in some loop where Customer Service sends us varying versions of the same email requesting information that we have provided multiple times before (bank details, PNR information, booking codes, boarding passes) only to get another "form" email requesting the same information again. This has been ongoing since October when LH confirmed that we were due compensation for a flight delay that caused us to miss a connection.
I would LOVE to actually speak to a human and get this sorted but it seems there is no way to do that. Anything you can do to help us get this sorted finally?
Thanks in advance.
Dear smurfette,
You are welcome to send your feedback ID along with the name the claim is filed under via PM, we will try to check the status with our Customer Relations department.
Best regards,
Birgit