Originally Posted by limey1K

Similar experience in Denver for me, Weather was causing delays out of DEN, coupled with an MX issue meant I'd miss my ORD connection to my TATL leg.At least four out in front of the Club explaining to people how to use the automated gates or scanning their passes for them (self-defeating for an automated process?). I asked one of the yellow scarves there if she could re-book me and she asked if my flight had been cancelled, I said no but explained the situation. She said she couldn't but as she was "working down here" but I was welcome to try my luck inside but it was very, very full . She suggested that I'd be better off calling the MP line. Pathetic CS IMO.