Originally Posted by vanabb

Normally I would never complain, but this is unexpected.

Due to work demands, I must often must check-out early from stays and and move on. I never book pre-paid reservations for this reason. I can't recall this ever being a problem before.

I am in Austin Tx currently staying at a Spinghill Suites, and asked to checkout next-day instead of my planned checkout date. They say that I cannot, that this is a 'pre-paid reservation', which it is not, and I will be fully charged for the entire stay. I think it just an inexperienced front desk person just not wanting to get in trouble with their manager.

Anyway, as Ambassador I tried calling the amb line. My normal ambassador is unavailable, so i reached through to another representative. I explained the situation, and only asked that she inquire on my behalf to check if this is some mistake. She completely refused. Saying that she could not 'change hotel policies'. I explained that this was just inexperience, and probably not policy, and could she just call the hotel and ask? Then she just hung up.

I was never rude or upset, I was just hoping for an honest effort to help in this situation.