Property: JW Marco Island
Date(s): Feb 2024 - 5 nights
Room booked: 1 King, Tropical View
Room received: 1 King, Pool & Partial Gulf View
Elite Level: Platinum
Award stay: Yes
Rate Type:
SNAs redeemed: Requested, but did not clear.
Comments: When approached front desk at check-in for upgrade, was greeted kindly, but front desk basically said, we have 800 rooms, close to full capacity and over half are Platinum, not much we can do.