Originally Posted by
Eujeanie
Fridge fee? That's because you were at a hotsy totsy hotel. Don't you know the higher you climb the less you get included?
But reading these posts I think it's very knee jerk to say "I'm never staying at Hilton again because of the credit". First of all, lest we need to be reminded, the "old" Hilton breakfast for elites was always continental. This way you have the option of upping to something more substantial if you so choose. But no one is forcing you to. There is usually some sort of "continental basket including coffee and fruit/juice" on every menu. If you want something more that's your choice.
So I don't have a problem with the credit per se, but I do with the execution and especially the ridiculous "no breakfast on date of departure". But with some (unnecessary) nasty pushback you can get it straightened out.
Our other chain of choice is Marriott and as a Gold you get NOTHING...no breakfast, no waived resort fees on points stays, so I'm pretty happy with what Hilton does give.
How old are you talking about? Because in the 14 years my wife and I have been staying at HGI, breakfast(hot or continental) was always free up to the time of the credit business.
Originally Posted by
storewanderer
Maybe Hilton needs to just issue a paper "coupon" with every reservation. If you want F&B credit, you turn in your coupon and it gets applied to your folio on a qualifying purchase. Same coupon at all properties with the "value" in your confirmation. Want a paperless coupon? Okay- redeem it to your folio via the Hilton app. It could be so easy. But maybe the property owners don't want it to be that easy?
At this point they've screwed the implementation of this up to the point that I think many people are over it. But property owners are probably happier. And they are #1.
And this is the problem. Hilton viewers the franchisees as much more important customers than us.
Wife and I are usually about 50-60 nights in hotels(our own dime as well), and where we were once 100% loyal to Hilton, we are now free agents. There are a few Hilton properties that have earned our business over the years, so we won't punish them, but if we are somewhere new, we won't think twice about staying at another brand.