Originally Posted by
LondonAussie
That seems extremely generous and think that may have been a one off unless you have excellent complaint writing skills (in which case please do share a template!).
I have sent in a complaint before about the removal of the food to order. I got nothing other than a generic “thank you for your feedback”.
Yes, I was quite surprised, don't think I sent anything too in depth, just said that I was disappointed with the quality of the food on offer, and that since they'd got rid of the at seat ordering, there really wasn't much difference with the CW lounge, so what was the point of having Gold membership. I'd rather they did something to improve the food rather than send out vouchers to placate people.