FlyerTalk Forums - View Single Post - BA 2 for 1 voucher and amex plat insurance...
Old Feb 20, 2024 | 5:00 am
  #13  
Duck1981
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5 Years on Site
 
Join Date: Feb 2017
Location: London (mostly) & Wernstein am Inn
Programs: LH SEN, Marriott LT Platinum, BA Pleb
Posts: 3,038
Originally Posted by zen100
Unfortunately the wording is messy - to Amex

When making a claim for trip cancellation, I was told (by Amex) that I could not include the BA flights, as I paid for them on the BA Premiun Plus Amex card, not my Platinum card - citing those exact T&Cs, but interpreting them differently.

Amex eventually agreed with my interpretation, but it was too late, as I had to take a voucher for the BA flight, thinking I might not get paid out by Amex.
Today I got a settlement from AXA for a trip cancellation paid by BA Amex using the Platinum Insurance. Probably you had a bad case handler.
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