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Thread: Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan base points, 2024-2025)
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Old Feb 19, 2024 | 6:15 pm
  #20  
yycflyer88
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10 Years on Site
 
Join Date: Jul 2013
Location: YYC
Programs: Aeroplan SE, Bonvoy LT Platinum
Posts: 43
Originally Posted by YYZSBA

I went through the auto portal (said flight wasn’t eligible) as well as emailed credits@ac email and still no response or adjustment.

Quite a bit of impact on SQD so focused on trying to get it sorted. I am a SE.

I have not received an auto-reply or acknowledgement from this email. Responses can be very quick or take days/weeks/months.

i was told by a concierge to put last name and Aeroplan number in the subject line - apparently that can help if you are SE.

i have no evidence either way but it can’t hurt I suppose.
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