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Thread: Can’t talk to customer service agents at UA concourses? (Agent on Demand)
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Old Feb 19, 2024 | 4:58 pm
  #89  
nomad420
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Originally Posted by WineCountryUA
Understandable fairly standard, they made a special, out of their way trip, but when you have multiple customers --- both in the airport --- why would an in-person take precedence over another passenger in a different part of the airport. Agent on Demand is for airport passengers. All that would do is discourage folks from using AOD and instead line up. Seems self-defeating.
I guess I need to be more open minded about AOD. Haven't used but I am sure I will. Usually I can get pretty good personal service from the UC agents, at least at SFO. Mercifully I have not had a bad IRROP in months. Seems like many (or at least some) of the comments have a negative impression with AOD beyond access issues.
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