FlyerTalk Forums - View Single Post - Can’t talk to customer service agents at UA concourses? (Agent on Demand)
Old Feb 19, 2024 | 12:13 pm
  #85  
WineCountryUA
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Originally Posted by Repooc17
but those geniuses chose a trash bin; it's like no one has ever worked in a customer facing environment.
the sign is blocking access, not the trash can. I have often seen trash can near the concourse CS areas but the trash can is not blocking access. There is a lane barrier behind the trash can, so it the trash can was removed that would not change the access point (where the sign is).
Originally Posted by Repooc17
But the sign does not say you can't access people right in front your eyes. Does it? It gives you another option to access agents from your phone. I have used the service, and gave up after 30 mins...no one came on the line.

...
As elites we may not be use to those sort of delays but not uncommon at general CS areas to wait in line 30 minutes.

Last edited by WineCountryUA; Feb 19, 2024 at 12:18 pm
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