Originally Posted by
nomad420
How about taking the time to assist an actual customer right in front of you as an actual agent. Sometimes all I can do is shake my head......
If they were helping another customer on the virtual queue, are you suggesting that they should hang off on the other customer, just because there is a person asking for assistance in person in a method that they (somehow) cannot support at that given moment? OP had an agent helping him with a mobile device, which was not resolving the issue, and they insisted to talk to the agent's colleagues who are busy with something else. How is this UA not helping the impacted traveler vs. traveler had a misunderstanding on who are they being helped by, which OP had admitted?
Originally Posted by
Repooc17
But the sign does not say you can't access people right in front your eyes. Does it? It gives you another option to access agents from your phone. I have used the service, and gave up after 30 mins...no one came on the line.
You could literally place anything to provide some type of courtesy heads up, but those geniuses chose a trash bin; it's like no one has ever worked in a customer facing environment.
A sign that says "DO NOT APPROACH THE AGENT" would generate a similar response here on FT. #outrage