But the sign does not say you can't access people right in front your eyes. Does it? It gives you another option to access agents from your phone. I have used the service, and gave up after 30 mins...no one came on the line.

​​​​​​You could literally place anything to provide some type of courtesy heads up, but those geniuses chose a trash bin; it's like no one has ever worked in a customer facing environment.