Originally Posted by
pdxerinsaarland
Have an award itinerary: PDX-SEA-ORD-BDL booked under 1 PNR. It’s an overnight flight with AS flight from PDX-SEA connecting same day on an AS red eye SEA-ORD then AA ORD-BDL.
I was just told over the phone that SDC PDX-SEA to a different flight time (keeping same connections and same routing) is not allowed??? The agent insisted that because one segment is on AA that they couldn’t SDC the AS segment because they would have to change all 3 segments?? Has this always been the policy or a recent change? I’ve always been able to SDC PDX-SEA that’s part of a multi-leg/segment one-way award even with other partners. Would appreciate others’ recent experience with this type of SDC. Thanks!
I had a similar experience a couple of months back. The agent I ended up speaking with at the end seemed fairly knowledgeable and explained that due to needing to reissue the ticket, they can't do a SDC on a segment if it is before the partner flight and the ticket is already under control of the partner airline due to being the day of travel. They said that they could do a SDC if the partner flight had already been flown and all that was left was AS flights.
I've previously had agents at the airport itself able to complete a SDC where the call center couldn't/wouldn't, but since the switch to them mostly using tablets at the airport I feel like their ability to assist with more complex things at the airport has really gone downhill. Seemingly due to lack of training on handling things outside of the "fancy" interface.