Originally Posted by
groenroos
My parents got caught in this, with both LH849 HEL-FRA and LH918 FRA-LHR cancelled on Tuesday. They're also LX tickets so that they could avoid LH's "P is for punishment" fare bucket, and credit to A3 - I don't know if that complicates things.
Be aware that M&M goes by metal rule, so booking LH flights on LX codeshare will
not get you the earnings you are looking for.
Originally Posted by
flieduk
Although from memory, the legal obligation under EU261 to rebook the passengers rests with the operating airline, not the agent/carrier who issued the ticket.
Originally Posted by
cricketer
That's what I tried to tell them but they weren't having it...
Unfortunately the airlines keep being strong-headed about this. I suggest everyone who had an issue with airline being dismissing of rebooking OAL, whether revenue or award, and especially people who airlines are dismissing as they are on awards, to put in complaints with LBU in Germany.