Refunds with The Works is painful. Some of this has been discussed in other threads, but I thought a focused thread would be useful

I cancelled 2 one-way flights for May 7 days ago using:

https://flyfrontier.custhelp.com/app/refund_request

I got a response with a tracking number that same day. The next day or so, I had refunds to my credit card. All worked well.

Then 4 days ago, I requested refund using the same method for 2 one-ways which were scheduled for yesterday and tomorrow. I initiated these requests at least 3 days prior to the first flight. The same day, I got an response, again with a tracking number.

The trouble is that I have not gotten any refunds or response since. I appear to have no-showed for my flight yesterday. So, I went in and cancelled my flight for tomorrow online and got a future flight credit.

Here is where more pain lives. The app shows your upcoming flights and some ability to 'manage' the flights, but not the ability to 'cancel' the flight for credit. So, off to the website on a desktop. Here, after logging in, it says that I have no upcoming flights. So, on that same profile page, I enter the PNR for my flight. It responds that that trip is already included in my future flights and goes no further.

So, I back out of my profile and use the Manage button at the top under Travel. I put in my name and PNR and up pops the more extensive Manage page which includes the Cancel button. So, I cancel my flight for tomorrow and get a future credit for it.

We are now at a point where the different interfaces between the app and website are a problem, and the inability for the website to see your future booking makes it even more difficult. Plus, I love the inconsistency of using the form to request credit card refunds with The Works before the scheduled flight.

I am going to stick with $19 flights and consider the money dead.