Originally Posted by
The Road Goes On Forever
At this point in time, the credit isn't going anywhere. From a hotel/parent company standpoint, there is no reason for them to change things. Personally, I don't really think this was ever meant/going to be temporary. I think they rolled it out midway through '21 just as a way to tweak/get the dollar amount right, which they did in '22. It was a fairly large IT implementation back then, let alone now that the company is in the process of transitioning all properties to an entirely different (and inferior) operating system. To unwind this or implement something else would be very difficult. It's like people on Disney boards/sites who still complain about their Magic Bands and how they work and what they do. The company invested Billions to implement that. It's going to be around in some form whether the public likes it or not for a very long time.
Not to pick nits but, this has very little to do with Hilton. There is more than enough internal training information, guidance, best practices, etc. for a property to reference to make this easy on everyone. It's 100% always on the property for "misinterpreting" or not caring about the aforementioned information or it's on the management company/owner for instructing the local management to make the credit's daily implementation as draconian as possible for their financial gain.
Maybe Hilton needs to just issue a paper "coupon" with every reservation. If you want F&B credit, you turn in your coupon and it gets applied to your folio on a qualifying purchase. Same coupon at all properties with the "value" in your confirmation. Want a paperless coupon? Okay- redeem it to your folio via the Hilton app. It could be so easy. But maybe the property owners don't want it to be that easy?
At this point they've screwed the implementation of this up to the point that I think many people are over it. But property owners are probably happier. And they are #1.