FlyerTalk Forums - View Single Post - Arizona Biltmore, An LXR Resort {US-AZ}
View Single Post
Old Feb 17, 2024 | 8:51 pm
  #322  
sfgiants13
10 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Dec 2009
Programs: Hilton Diamond Hyatt Globalist
Posts: 1,419
Man it really matters who you get at checkin as a diamond. Last time we checked in the guy offered us a villa or a great room in ocatilla. This time I had 3 reservations since it’s how it worked out with my free night bookings. The middle one got auto upgraded 72 hours out but nothing else did. Showed up and was told nothing was available but I could pay for beyond the 1 category upgrade. I mentioned that we’d move 3 times if we had to in order to take advantage of the upgrade and it was amazing how fast she found another room that wasn’t a base room. I know they are known for not upgrading beyond 1 category here but I got a chuckle out of it. Hotels really will do anything to avoid turning a room over more than they have to.
sfgiants13 is offline