Originally Posted by
TEDisgone
New glitch found this morning while booking an award ticket. I was able to use Wallet funds for the majority of surcharges but the $12.50 partner fee had to be paid with "new" funds. My CC is on file and shows on screen so I proceeded. It came back with an error message telling me to correct items in red below... but there are no items in red on screen! I unchecked the box using my Wallet and discovered all of my contact information is missing from the card on file. I filled those back in, checked the Wallet button and proceeded with no further issues. I can't wait to see what fun happens in March!
I had the demand to use "new funds" instead of having the $$ come, like the other funds for a new ticket, from my wallet funds. Mystified as to who decided this. Makes no sense to me. Wallet funds for new tickets ought to be useable for the surcharges, too. I don't understand their accounting rationale for this. Anybody else know the reason?