Originally Posted by willy702

For your reading fun, here is Frontier's response to a complaint I filed that was just emailed to me, typos and all. Sorry to the poor Filipino guy who has to write these. A whole load of nothing....We have received your correspondence as submitted to the Department of Transportation and appreciate the opportunity to respond.

According to the email that we have received from you, you had been trying to make the reservation at the airport to avoid paying the CIC fee, and you were told that they have a policy not to sell tickets unless there are no people in line, and there is never a customer on the line. You had made a reservation before, but now you are having this problem. I will be more than happy to help you.

We totally understand your frustation that you are not able to make a reservation at the airport since always are people on the line, it was never our intention that you face this problem, however, at the airport always are passenger trying to make the check-in their tickets and baggage to make sure they can take thier flight on the time that is requited, and our team is working to help passenger when they have any problem online, we are sorry for this incovientes that you have making the reservation at the airport, but please you need to be patient until the line is short to get help from our team at the airport, remember that you can make the reservation on the Frontier website any time, but you will be charged for the CIC.

I hope this interaction can be clarifying. We appreciate your patience.

Thank you for your feedback. Have a good day.