FlyerTalk Forums - View Single Post - Air France Platinum - Customer service that is utter crap
Old Feb 16, 2024 | 9:33 pm
  #4  
sehgalanuj
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Originally Posted by parisbasedflyer23
PS - is there a body in France or in the EU that I can complain to about not receiving reimbursements for flights that were both delayed and cancelled here ?
Perhaps start somewhere like here - https://www.aviationadr.eu.

Alternatively, I recently used the EU's dispute resolution method to get LA to refund me money they held hostage. You can find that here: https://ec.europa.eu/consumers/odr/m...e2.show&lng=EN

I am sure there is likely an ADR in France you could use as well, or complain to the regulator. The EU's website I linked before has a list of transport related ADRs in France, which could potentially help you resolve this.
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